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Privacy Policy

Last updated: 26 March 2026
 

Healing Grove (“we”, “us”, “our”) respects your privacy and is committed to protecting your personal information.

This policy outlines how we collect, use, and protect your information in accordance with the New Zealand Privacy Act 2020, the Australian Privacy Act 1988, and the EU General Data Protection Regulation (GDPR) where applicable.

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1. What we collect
 

We may collect personal information that you choose to share with us, including:

  • Name

  • Email address

  • Phone number (if provided)

  • Information shared through forms, bookings, or enquiries

  • Information you choose to share during sessions
     

We may also collect limited technical information automatically, such as:

  • IP address

  • Browser type

  • Website usage data (via cookies and analytics)
     

2. How we collect your information
 

We collect your information when you:

  • Join a waitlist or fill out a form on our website

  • Book a session or contact us

  • Communicate with us via email or messaging

  • Browse our website
     

Our website is hosted on Wix, which may also collect data through cookies and analytics tools to help improve your experience.
 

3. Why we collect your information

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We use your information to:

  • Respond to your enquiries

  • Provide services and support your experience

  • Manage bookings and send relevant updates

  • Improve our website and offerings

  • Share occasional updates (only if you opt in)
     

We only use your information where we have a lawful basis to do so, such as your consent or to provide a requested service.
 

4. Sensitive information

Given the nature of Healing Grove, you may choose to share personal or emotional information.
 

We treat this with care and confidentiality and only use it to support your experience. We do not share this information without your consent unless required by law.
 

5. How your information is stored
 

Your information is securely stored through Wix and other trusted service providers we use (such as email or booking tools).

We take reasonable steps to protect your information from loss, misuse, or unauthorised access.
 

6. Sharing your information
 

We do not sell your personal information.
 

We may share your information with trusted service providers who help us operate our website and services (for example, hosting, email, or booking systems), but only where necessary.
 

Some of these providers may store data outside New Zealand or Australia. Where this occurs, we take reasonable steps to ensure your information remains protected.
 

7. International users (GDPR)
 

If you are located in the European Union, you have the right to:

  • Access your personal data

  • Request correction of your data

  • Request deletion of your data

  • Withdraw consent at any time

  • Lodge a complaint with a supervisory authority
     

You can contact us to exercise any of these rights.
 

8. Cookies and analytics
 

Our website uses cookies and similar technologies (via Wix) to:

  • Improve your browsing experience

  • Understand how visitors use our site
     

You can disable cookies through your browser settings if you prefer.
 

9. Your rights (NZ & Australia)
 

You have the right to:

  • Access the personal information we hold about you

  • Request correction of your information

  • Request deletion of your information (where appropriate)
     

10. How long we keep your information
 

We only keep your information for as long as needed to:

  • Provide services

  • Meet legal obligations

  • Maintain appropriate records
     

11. Contact
 

If you have any questions or requests, you can contact:

Healing Grove
Email: kiely@healinggrove.co.nz

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12. Changes to this policy

We may update this policy from time to time. The most current version will always be available on our website.
 

A final note
 

We honour the trust you place in us when you share your information.

It is received with care, held with respect, and used only to support you.

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